Privacy Policy | dreamjili Official Gaming Platform

Last Updated: 2026-08-22

Privacy at a Glance

  • What we collect: Identity, contact, payment, and technical device data.
  • Why we collect it: To manage your account, process payouts, and prevent fraud.
  • Who sees it: Internal staff and trusted service partners; we never sell your data.
  • Retention: Data is kept for the account lifecycle and as required by Philippine law.
  • Your Control: You can request access, correction, or deletion via our support team.

1. Introduction and Scope

This Privacy Policy describes how dreamjili collects, uses, and protects your information when you use our platform. By registering an account or using our services, you agree to the practices described in this document.

This policy applies exclusively to the services provided by dreamjili. It does not apply to third-party websites, external payment portals, or other services you may visit after leaving our platform. We encourage you to review the privacy policies of any external site you interact with.

2. Personal Information We Collect

To provide a secure and regulated gaming environment, we collect the following categories of data:

Account and Identity Data

Information provided during registration, such as your username, email address, and phone number, used to establish and secure your account.

Verification Documents

Copies of government-issued IDs or other proof of identity and address provided during the KYC (Know Your Customer) process to verify your age and residency.

Payment Data

Details required to facilitate deposits and withdrawals, including payment method identifiers and transaction histories. Sensitive payment credentials are handled by our secure partner payment providers.

Gaming and Transaction Activity

Logs of your bets, winnings, deposits, withdrawals, and the games you play to ensure fair play and manage account bonuses.

Technical and Device Data

IP addresses, browser type, operating system, device identifiers, and usage patterns collected automatically to optimize performance and detect fraudulent activity.

Support Communications

Records of correspondence between you and our customer service team via the channels available on this site.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: Information you enter during registration, account updates, or identity verification.
  • Automatically: Technical data collected via cookies and server logs when you access our platform.
  • Partner Service Providers: Information from our partner payment providers and identity verification services to confirm the validity of transactions and documents.

4. Why We Use Data

Your data is used for the following essential purposes:

  • Account Management: Creating and maintaining your profile and providing access to our games.
  • Financial Processing: Facilitating deposits and withdrawals of PHP.
  • Compliance: Verifying that you are of legal age and are a resident of the Philippines.
  • Security: Preventing fraud, detecting multi-accounting, and ensuring the integrity of the gaming environment.
  • Personalization: Tailoring content and offers to improve your user experience.
  • Legal Obligations: Meeting the regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending updates or promotions, provided you have given your explicit consent.

5. When We Share Data

We do not sell your personal data. We only share information in the following circumstances:

  • Operational Partners: With third-party providers responsible for payment processing, identity verification, and technical infrastructure.
  • Legal Requirements: When required by law or in response to a valid request from relevant authorities in the Philippines.
  • Fraud Prevention: With industry-standard fraud prevention services to maintain a safe platform.

6. How We Protect Data

We employ robust technical and organizational measures to keep your data safe:

  • Encryption: Use of industry-standard encryption for data in transit.
  • Access Control: Strictly limited internal access to sensitive data on a "need-to-know" basis.
  • Isolation: Payment data is handled in isolated environments to prevent unauthorized access.
  • Monitoring: Continuous monitoring of our systems to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to remember your preferences and ensure the platform functions correctly. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your location, you may have the following rights regarding your data:

  • Access and Correction: Request a copy of your data or correct inaccurate information.
  • Deletion and Portability: Request the erasure of your data or request its transfer to another service.
  • Objection and Withdrawal: Object to certain processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on the Support page.

Important Note: Even after an account is closed, we are required to retain specific data (such as transaction records and identity verification) for the period mandated by gambling and anti-money laundering rules in the Philippines.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. Once an account is deactivated, data is kept only for the duration required by applicable law in the Philippines to satisfy legal, auditing, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any associated funds will be handled according to our terms.

Parents or guardians who believe a minor has created an account on our platform should report this immediately via our support channels.

11. Cross-Border Transfers

Some of our technical and operational providers may be located outside of the Philippines. In such cases, we ensure that appropriate safeguards are applied to ensure your data remains protected regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through the official contact channels listed on our Support page.